We welcome professionals passionate about online gaming, including poker and sports betting and knowledgeable of the online gaming industry

 

We highly value:

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• Integrity: Being dependable and following through on commitments. Being open and honest when communicating with others. Holding yourself accountable and owning up to your shortcomings. Consistently chooses to do the right thing without exception on integrity issues and where we have responsibilities for our customers

• Collaboration: A willingness to find solutions to problems whilst working in a team unit

• Positive attitude: Finds a way to get things done, is open-minded to exploring new ways of achieving our collective goals, has a positive impact within the business

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We look for applicants who are:

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• Highly organized, flexible and detail oriented

• Versatile and being able to establish cooperative and collaborative work relationships

 

with the following skills:

 

• active problem solving skills and a can do attitude 

• excellent written and verbal communication skills in English language

• able to work on a number of different projects simultaneously

• a high level of proficiency in modern productivity platforms (Microsoft Office, Google Suite, etc)

• strong prioritisation, good decision-making skills, with the ability to manage a high volume of tasks

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We are currently seeking to fill the position of Customer Service Executive - Dutch Market to join our team in Toronto, Canada

The successful Dutch-speaking candidate will be an integral part of the newly-founded Ducth Market Hybrid Support/Responsible Gaming team. This individual will be expected to help establish their team’s processes direction. The singular focus is delivering the highest levels of service and protection possible to Dutch-speaking GGPoker customers.

Reporting directly to the NL Support/Responsible Gaming lead, this team monitors player activities and liaises directly with players via email and live chat to resolve their queries, acting as friendly and knowledgeable customer-facing ambassadors for the GGPoker brand.

We believe we’re bringing something exciting and new to the table in terms of online gaming – are you interested in playing an important role in the evolution of the world’s most exciting card game, casino game and sports betting products? You don’t need to be the Cincinnati Kid to join us, but someone interested in joining in the online gaming sector, matched with an ability to knuckle down and get the work done, will fit right in.

The core hours for this role will be 12:00-21:00, five days per week, including weekend hours (specific days each week to be decided by consultation and based on business needs).

What you must be able to do:

 

• Support: Respond to calls, emails, live chats and directly on Social Media; understand and follow various operational and regulatory processes, such as Know Your Customer (KYC), GDPR and account security best practices

• Monitoring: Monitor and maintain relevant risk triggers and act in accordance with policy and procedure; work closely with our MLRO (Money Laundering Reporting Officer) and raise internal STR (suspicious transactions report) when applicable

• Escalation: Provide a layer of escalation to the Customer Support team and the wider company for responsible gambling queries

• Interaction: Contacting customers to ensure that they are comfortable with their betting and gaming behaviour; paying attention to any signs or markers of harm

• Communication: Liaise with the team manager on a daily basis to ensure all customer interactions are carried out and recorded appropriately

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What you must have:

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• Fluent/native level Dutch language skills (speaking, reading & writing)

• Excellent communication skills with fluent English

• Any responsible gaming experience would be a bonus

• Flexibility, versatility and in a position to work in accordance with the demands of the business

• Attention to detail

• Strong prioritisation, good decision-making skills, with ability to manage a high volume of tasks

• Good relationship-building skills

• Compassion is essential to this role

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What we’d like you to have:

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• A passion for online gaming, including poker and sports betting (or at the very least be interested to learn about them) and knowledge of the online gaming industry

• An interest in being part of a friendly and enthusiastic team!

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Your values:

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• Integrity: Being dependable and following through on commitments. Being open and honest when communicating with others. Holding yourself accountable and owning up to your shortcomings. Consistently chooses to do the right thing without exception on integrity issues and where we have responsibilities for our customers

• Collaborative: A willingness to find solutions to problems whilst working in a team unit

• Positive attitude: Finds a way to get things done, is open-minded to exploring new ways of achieving our collective goals, has a positive impact within the business